Job Description The Patient Care Coordinator/Scheduler confirms and prepares daily patient visit schedules for the podiatrist and manually maintains scheduling system to track all visits and other required information.
DESCRIPTION Contacts patient/caregiver to schedule podiatry visits Receives incoming calls from patients requesting a podiatry visitEnters all required information and manually maintains necessary follow up via Google Docs and/or Excel, as required Prepares patient information for scheduled visits including setup of new patients with all requirements to include insurance verification Prepares and distributes written visit schedules in advance, on a weekly basis to the podiatrist Aids in communication with patients and caregivers Maintains patient confidentiality Attends required meetings/calls Ability to perform continuous detailed tasks with frequent interruptions Ability to develop a strong rapport over the phone Strong customer service approach to all callersOther duties as required
REQUIRED High School Diploma/GED1-2 years of experience in healthcare or customer service Knowledge of practice protocols to assist in prioritizing scheduling patients for care Computer skills and ability to learn new systems Ability to quickly adapt and apply guidelines and procedures Ability to read and understand road maps and routing Flexibility Professional demeanor, self-motivated, and dependable Legal to work in the U.S.
PREFERRED Strong medical office or call center experience with the ability to collect appropriate medical information from the patient to communicate properly with the podiatrist Basic working knowledge of medical terminology Computer skills: Proficient in Google Docs, Knowledge of Microsoft Mappoint, Knowledge of Electronic Medical Records systems Efax Strong customer service, organizational and interpersonal skills with excellent multi-tasking and prioritization
Job Types: Full-time, Part-time Salary: $14.00 to $16.00 /hour
Contact Please email your resume and cover letter to shirleyzhao@hpahouse-calls.com. Thank you.